The decision was made in chat — and then it disappeared
Tuesday’s meeting about a big account went well. You agreed on a discount, a delivery date, and who drafts the contract. A week later, nobody remembers who promised what. Half the discussion happened in DMs, half in a group chat, and the important part was said out loud on a call. Legal is waiting, finance has no idea, and the customer is asking where the paperwork is.
Meanwhile, support gets a question that isn’t covered anywhere. Someone forwards it to a team chat, where it sinks under birthday wishes and memes. The customer waits until evening.
CHATUS keeps all of this in one place. The call is recorded and turned into minutes with owners and due dates. The contract is approved with a button inside the conversation. The customer’s question lands on a dedicated desk with a deadline and an owner, so it doesn’t get lost.
How CHATUS connects to the rest of PRANUS
CHATUS isn’t a standalone app bolted onto your stack. It’s the conversation layer of the whole system, so any message can become an action.
- Tasks. A task in TASKUS task management and its chat thread are the same conversation. Turn any message into a task without copying and pasting.
- Customer questions. The AI agent answering customers in the CONNECTUS omnichannel inbox searches the MEMUS knowledge base first. If the answer isn’t there, the question arrives on the Questions desk with a recap. Human operators can also send selected customer messages there.
- Deals. Every important deal from the CRM can get its own room with the customer’s logo, cards, and buttons, so legal, finance, and operations sign off without leaving the thread.
- Documents. Contracts and policies from DOCUS document management arrive for approval with Approve / Return / Reject buttons.
- Calls. The Secretary records the call, separates speakers, and drafts minutes: decisions, risks, and action items. Once approved, action items become tasks.
People and permissions come from the org chart. New hires see their department’s channels right away, and offboarding closes access everywhere in one step.
What the AI does
AI in CHATUS goes where time usually leaks away.
It turns unanswered questions into knowledge. Once a specialist answers a question on the desk, it becomes a candidate entry in the knowledge base. A “build the answer from this discussion” button shows exactly what will be saved. After approval, your AI agents answer that question on their own next time, with a source link.
It summarizes panel answers. When several experts weigh in, an AI assistant consolidates their input into one reply. In blind mode, experts answer independently, so the first reply doesn’t anchor everyone else.
It transcribes speech. Voice notes and calls become searchable text, and meeting minutes can be produced in the language you choose.
It tells you who’s waiting on you. The Assistentus personal assistant gives you a short list of people waiting for your reply, so you don’t have to scroll through hundreds of unread messages.
It watches for leaks. A guard bot spots passwords and keys pasted into chats and warns the sender.
Getting started
CHATUS is set up as part of the overall PRANUS rollout. The AI implementation agent builds your org chart and invites your team, and department channels appear automatically with the right permissions. Connecting the Questions desk to your AI agents and knowledge base happens in the same conversation. See how implementation in 14 days works.
If conversations must stay inside your company, PRANUS can be deployed on your own server or in an isolated environment.
Who it’s for
- Owners and managers who want decisions and action items in one place, not scattered across a dozen chats.
- Sales and support teams that need customer questions to reach the right specialist in minutes.
- Legal and finance teams that approve contracts and deals and would rather do it with one tap.
- Companies with strict data rules that need a team messenger they can host themselves.
Want to see a customer question travel from the inbox to an expert and into the knowledge base? Book a demo and we’ll walk you through it live.