What they have in common
Bitrix24 is the closest product to PRANUS in both scope and geography. Both have tasks, a CRM, a team messenger, a shared inbox for customer chats, telephony, a knowledge base, AI agents and an on-premise option. Both are widely used across Central Asia.
Bitrix24 has real strengths we respect: years of maturity, millions of companies, a free plan, thousands of marketplace apps and partners in nearly every city in the region. If you need an affordable CRM with tasks and your team already knows it, Bitrix24 is a solid choice.
Where they differ
Who does the setup
In Bitrix24, AI helps inside a structure that a person builds. Marta, its AI agent, helps you learn the system and configures the CRM. The rest of the portal is usually set up by a partner or your own admin.
In PRANUS, the agent creates the configuration and a person just says yes. It asks questions, requests documents, builds departments, assigns permissions, invites employees, sets up pipelines, connects channels and assembles the knowledge base. Every change arrives as a plan card: what will happen, what else it touches, and how to roll it back. See how the 14-day implementation works, day by day.
One system instead of a stack
A familiar picture: sales in Bitrix24, accounting in another program, the headcount in a spreadsheet, policies in a shared folder, and answers to customers in two people’s heads. In PRANUS it’s one system. Add a person once in the org chart and they get the right access in the CRM, the shared inbox, the knowledge base and accounting. Offboard them once and access closes everywhere.
Where the AI runs
You can install Bitrix24 on your own server, but AI in that edition is a BitrixGPT subscription running on the vendor’s hardware. In PRANUS every model call goes through one AI hub, and you can switch it to local models running on your servers. For companies that can’t let data leave the building, this is the deciding factor. More on cloud, self-hosted and air-gapped options.
Accounting next to sales
Bitrix24 has no accounting module, so books live in a separate system kept in sync by an integrator. In PRANUS, BUHUS handles bank feeds, invoices, payroll and month-end close for Uzbekistan and Kazakhstan, and deals and HR events arrive in the books as finished facts.
How to switch from Bitrix24
- Talk to a manager. Tell us how your company works and what’s not working. The manager opens a demo on your own tasks.
- Move your data. Customers, deals and contacts migrate from Bitrix24 with built-in tools.
- Agent-led setup. In 14 days the agent builds your first working setup: org chart, permissions, employees, pipelines, tasks, and a knowledge base from your documents and chat history.
- Run both for a while. You don’t have to turn Bitrix24 off while your team settles in.
Setup is free with an annual contract. Integrations, complex manufacturing and a full accounting migration are separate phases with their own timelines.
Which one to choose
If you want an inexpensive, familiar CRM with tasks, stay with Bitrix24. If you want one system for the whole company, AI on your own servers and setup without an integrator, request a demo on your own tasks or check pricing.